Customer Testimonials
Reception was good and service is excellent The issue with my car was handled in a very professional way
Always easy to make appointments with Always clear on work needed and why Rate 5 always
The dealership gave me good information on the status of my car. They called me when my car was ready.
I have taken my car to Liberty Honda for servicing several times, and every visit has been a great experience thanks to Chandler Boutin. He consistently provides honest and practical advice, explains everything clearly, and makes the entire service process stress-free. Chandler is always professional, enthusiastic, and genuinely committed to helping customers. He keeps me informed with precise details and ensures everything is completed on time.
I highly recommend Chandler Boutin to anyone visiting Liberty Honda. His outstanding customer service is one of the reasons I keep coming back.
A big shout-out to Liberty Honda as well for their excellent ... Read More DealerRater - Jun 29, 2026
I had a great experience at Liberty Honda! Lucio provided outstanding customer service from start to finish. The no-haggle pricing made the entire process straightforward and stress-free, with no pressure or surprises. Overall, it was an excellent car-buying experience, and I highly recommend Liberty Honda—especially if you have the opportunity to work with Lucio!
Just takes a little long but it's worth it Good experience this time around u guys are getting better much improved
They are really quick with setting appointments date and well at keeping my updated On my vehicle while it's in the shop
The service advisor was very helpful she went the extra mile twice over with a smile and still ask is there any thing else I can do
They did exactly what I requested and I was done in an hour. Much quicker than usual. The service tech Chloe is great!!
Quick to get an appointment. Quick to respond to my text messages. All around a great experience. I will definitely go back to the hartford location from now on.
Super easy, really made it less stressful - car looks better than expected They did a great job and I would recommend.
I love coming there! Everyone is always so helpful. My car stays in the best condition.
The experience was horrible, and when I asked for a manager to call me, twice, no one ever did. Terrible experience, terrible customer service, untrustworthy.
Tiffany was very professional and she kept me up to date on what was going on with my car. Sh was responsive to my concerns and questions.
Awesome customer service. Nelly has been very helpful and responded to my questions about my vehicle with understanding
Never a problem. I've bought 4 Hondas from Liberty. I recomnend Liberty Honda to all my friends.
Nellie had completed work on my car that I did not authorize and then I had to pay about $700 out of pocket. I only authorized the oil change, cabin air filter change, and another filter to be changed.
I have been with the dealership over 3 years now and have found no fault with their service.
Chloe was amazing and made the experience easy to understand and convenient! The work was completed fast and clean. Everything was explained so I knew exactly what to expect
Liberty Honda fit in last minute to take a look at my tire and upon arriving they had enough time for an oil change as well. Extremely satisfied.
Chandler is the best service technician I have worked with at any dealership over the last 35 years. Professional, trustworthy, reliable and knowledgeable. If I buy a new car I will do so at Liberty bc of Chandler.
Very quick Dropped my car off and got my car back in 2 days. Pretty quick service.
Her phase was timely and helps me with decision making. I am glad I stopped by
Everything is good but there’s some things that needs to get addressed from last appointment. Because all the light of my car keeps turning on and off and I had paid for that to get fix and it looks like that was not the issue and I had wasted my money for something that wasn’t fix
Constant contact via text to me EXCEPT I wasn’t there my husband was in the waiting room. Much easier to have spoken with him.
Nelly is well understanding and goes beyond her job Well respected and knowledgeable her customer service is brilliant
I had a somewhat good experience at the service dealership. Nelly was courteous and explained the work that needed to be done on my vehicle and kept me informed throughout the process. Overall, the experience was satisfactory, and I would consider returning for future service needs.
Very nice, knew what they were talking about, very helpful. The service was done timely and I appreciate the Saturday appointments
Service was easy to schedule, completed in total and I was kept up to date throughout the service.
Great customer service Chloe was a great representative to work with when taking care of my car
Nelly was very pleasant and ensured that I was kept updated with the status of my car. Great, punctual service and comfortable waiting area. I was given additional information about what other services my car needs
Making a apt. Was good. The staff took care of my problem in a timely fashion
Very helpful and kind. The staff explained the car issues very clearly and kept me updated throughout the repair. I really appreciate their honesty and communication
Great service Easy super nice people good room to wait wait time was not bad at all
Service was wonderful and Chandler Boutin, the gentleman who was working on my car, was very helpful and thorough on what was done and let me know some of the things I was concerned about that will need to be taken care of soon down the road and how much it would cost. Thank you for all your help.
Always first class service, I would not take my car no where else. Liberty Honda is my preferred choice for all my car needs.
I bought my previous car at Liberty Honda and was so pleased with the service I received, so it’s no surprise that I would return looking for my next car. And, I was not disappointed. Tim and Rocky went above and beyond any expectations with their expertise, helpfulness, knowledge, friendliness. I am now the happiest owner of my current CRV.
It was easy Bringing my car in for service was an easy process Bringing my car in for service was an easy process. Love the service warranty included with the sale of the car.
Christian Diaz was a pleasure to work with.He red very knowledgeable and friendly to work with
Always pleasant, efficient and customer oriented. That's all I have for you at the moment, I am afraid. Well done as usual, Liberty Honda.
Chloe was a nice person but like I said I'm disappointed about repairs and maintenance price
Friendly service, know everything up front and timely I enjoyed working with chandler to get my windshield wipers replaced, as well as my oil. They let me know what other things needed to be worked on as well
From the moment we walked in Udi was welcoming, pleasant, helpful and friendly! My experience with Honda was a 10/10 because of how Udi took care of us and listened to our needs. He guided us to the best vehicle while ensuring the Customer experience was at the core of the transaction! Udi made me feel like family! I have had horrible experiences with other dealers and I am so glad Udi changed my expectations! Thank you Udi for all your help and guidance! Smooth transition from a Nissan to a Honda and I’m never going back! I highly recommend ... Read More DealerRater - Jun 19, 2026
Very helpful, nice attitude, satisfied with service, explained everything that they did and that needed to be done
Chloe took excellent care of the car, got me in at the promised time and out quickly. Video showing what the car needed was exactly as she described it.
Always a great experience and she's very pleasant every encounter we have. I look forward to working with her again in the near future.
Super smooth experience, fast responses, and Chloe was very nice and patient. Will definitely go back
Very easy to deal with, in and out for the service department. Chandler was great to work with
Took there time to help and gave me a great price. When I came to pick up the car they helped me link my phone to the car and didn't rush.
Very expensive, but really appreciated the updates and the video walk through. No I said all that I want to say.
They always are prompt, helpful, and thorough! I never have to wait long and they do a great job taking care of my needs!
Did a very great job on my car, took care of my vehicle & I!
Chloe is always listening and always ready to help. I am a Liberty Honda customer since 1998.
Bought my car year 20 years ago. Great dealership then. Been getting major service hear over the years since then and the last few years it has started to slip. Sadly, it has now gotten to the point where I won't be returning. They installed anew battery and didn't strap or bolt it down. The excuse was it was too rusted. It wasn't. Old car, there's plenty of rust on the chassis - but not where the battery sits. Once a dealership starts making excuses like that, it's all downhill from there. On the plus side, ... Read More DealerRater - Jun 16, 2026
Exceptional An exceptional team that pays attention to the details and keeps the customer informed throughout the service.
My experience with liberty was quite good. The young man greeted me with professional style and took everything from there. Thank you liberty!
I took my car there for a recall. They had it fixed the same day & I love that the mechanic sent a video explaining what they did
Thy did what they said they would do and my... The car runs great and the price was awesome
I booked my car service appointment online and was given a specific price—luckily, I took a screenshot to keep as a record. Once I got to the dealership, not only did they take over an hour and a half just for an oil change, but the total they quoted me was way higher than the price I had supposedly locked in online. I questioned the service advisor, and he just told me prices had gone up—but they went up in just two days? To me, that’s a scam! They give you a price to reel you in, ... Read More DealerRater - Jun 15, 2026
Amazing experience! Nelly was so kind and helpful. Overall experience was a 10/10 compared to the other Honda dealerships in the area.
They have all the answers before I asked!!!! Chandler was very respectful, best place so far
The service that was provided was exactly what I needed. It was done timely and with great communication from my service advisor.
I ended up not buying a car here due to some miscommunications and mismatches in expectations, but I really appreciated the sales department's commitment to customer satisfaction over maximizing sales. The showroom and what I happened to see of the service waiting area were clean, comfortable, and welcoming.
Jaedan was extremely helpful and a great person to work with, he helped us find the perfect car and was wonderful to talk to, the rest of the team was wonderful too
Very easy to deal with. Great service and price. Was very knowledgeable on the car and features.
Chloe was attentive, listened to my request and made recommendations I fully supported. She made sure the vehicle was ready at a specific time and explained the services performed when I picked up the vehicle. I have two Audi's serviced by Hoffman. She was on par if not better than their service reps.
Took care of my car and kept me informed Took my car right in found the problem and had me back in my car in just 4 days.
Easy checkin; car left clean and actually washed and work was done in a timely and professional manner
Nearly always meets or exceeds expectations- not the cheapest place for service but very high quality
Took car in right away, thorough assessment and quick service I will return to this dealer
Great experience I have been to other Honda dealerships but I have a better experience at Liberty Honda. Nelly was exceptional!
It was good It was on time and the service was good as well It was on time and the service was good as well and Nelly was really good in prompt communication about pick up and drop off
The scheduled service was completed in one visit and the wait was shorter than estimated.
Nelly is excellent to work with. She realized my wait was going to be longer then expected for an oil change because of the recall on my vehicle so offered to get the driver to drive me home. My only complaint is that I had to wait 1 1/2 hours for the driver to come. Other then that, my experience was perfect
Very professional and courteous. Was attentive to all of our vehicle’s needs. Will definitely come back.
Brian was hands down the best agent I’ve ever worked with. He’s super knowledgeable and in depth. I will be recommending everyone to him !
Polite quick service She was very nice and told about how long it would be. She also kept me updated with service.
Fast and friendly service. Tiffany listened to my concerns clearly and got answers for me. Quick service.
Friendly “The staff was friendly and professional. They answered my questions and provided excellent service. Thank you.”
The staff was friendly and professional. They answered my questions and provided excellent service. Thank you.
Chloe provides exceptional service treating me like a family member. Very attentive to my needs and provides excellent customer service and doesn't treat customers like I am just a number on a queue. Kudos to Chloe for providing top notch service??
My visit went very well, my service advisor had good communication with me throughout my visit. And I really like the video feedback from the service technician.
Chandler went above and beyond to get the lights fixed on my car. Something I wasn't aware can be done. Thank you so much for getting the headlights fixed and restoring them. They look brand new and I'm so happy with the final results.
The service advisor was good. I usually schedule with her. But when I voice concerns it seems its not listened to when it comes to the service done or price. I come in for one thing leave spending thousands just to come back spending thousands more and told its something else?? Gonna cost thousands again. Honda doesn't take responsibility it could of been them or they didn't notice issues. Just to charge customer thousands! But Svetlana is good and tries her best to help within her scope
Chandler was professional, thorough and respectful. I had a wonderful experience and completely trusted him with my car!
Clean waiting room with various seating options while you wait for your car. Helpful staff that are kind
Very good customer service. It was a very quick trip which I appreciated! Very nice staff!
Quick and efficient Friendly service and good communication We had a good experience and will likely return
I was very happy with the service I received at liberty Honda on my S2000. I was also very impressed with Dave in parts. He went above and beyond researching an obscure part for me. Steve Richheimer
Liberty Honda has always taken care of me and my car in professional manner. Their service rep Chandler was wonderful to work with since my regular rep was off that day.
Pleasant and informative. Job was done on time. Cost was clearly explained. We were asked for permission to do the repairs.
Solid experience. Explained everything thoroughly Great service. Helped me find my way on the lot, and what to expect during the experience
Nelly was very efficient and precise and listen keenly without judging.she came through very clear with information and follow up on car repairs.i would a d will recommend nelly to people interested in going to liberty honda.
The quality of customer service and work-based service here is absolutely unparalleled! I am deeply appreciative of how kind, respectful, and professional the staff are here. They always offer prompt and helpful assistance, and they ensure that customers feel valued and stay well-informed about their vehicles. I am forever grateful that I chose Liberty Honda as my home base for all my vehicle needs!
Very good service I appreciate the team I dealt with No No more no more
Good experience I have used another Honda dealer but Liberty is better for me. I have used another Honda dealer before but Liberty is better for me. Great experience!
From the moment I pulled in I felt like the customer service team was there to provide a run down and help me understand what to expect. Friendly and attentive too! Didn’t feel rushed. Great experience.