Customer Testimonials
Svetlana clearly knows cars, was super fast when inputting all the information, and was great with communication throughout the process.
Fast, friendly service with update during the service.
Chloe was amazing!!
Always on time and Chloe is very helpful
Service was very good my personal assistant she's amazing one thing about this company you don’t have to call they call you
Awesome Are dealer Was excellent
Tiffany Everett our technician took great care of us and our concerns An asset to your company.
Chloe has been amazing! She is prompt, professional and kind. I highly recommend her. She makes the process much easier.
Nelly assisted me with my Honda passport and she did a marvelous job she was professional and respectable…. From a scale from 1-10 I give her 15
Very professional and thorough. Completely reviewed work done with me.
Great experience as always the service is top-notch
Great Customer Service 🙂
I want to thank the team that works in the Honda maintenance service at Liberty Honda in Hartford . I went for the first time for the oil change of my Honda HRV 2026 my experience was very good they are very attentive ambles and professional thank you very much
Excellent I brought my car in for an oil change and few days later additional work done. Chandler provided great service and keep me up to date on the progress. Also I was shuttled to and from work and the driver was excellent too. Thank you I can't thank you enough I recommend you to all my friends and family. Your dealership has provided me with excellent service from purchasing my vehicle to five star service department. Thank you, Anne
Great experience amazing service svetlana was beyond helpful everything the best Great experience amazing service svetlana was beyond helpful everything the best !!! Will definetly go back there for my oil change and everything else . Highly recommended
This dealership is clean and they are attentive. They answer any questions that I have. My advisor, Chandler Boutin was great. He advised me about my car to make sure it last me for long time.
Liberty Honda is knowledgeable, friendly, courteous and most importantly responsive, it's a pleasure working with them!
This particular appointment, actually went well
Quick in and out, good communication, good service I needed to be on the road for work and they really accommodated me.
I purchased a 2024 CRV hybrid, a beautiful red and black. Drives great, and was prepared for delivery to me in outstanding condition. I’ll be going to Liberty Honda for all future Hondas I buy.
Svetlana Reish at liberty Honda was so helpful and explained things to me when I had questions! Thank you!
I have always found the car to run smoothly after services, and I am confident in the service technicians. Chloe T has been an exceptional and customer-focused contact. I trust Chloe and believe she is a great asset to the Honda Corporation.
They friendly and polite, they answer any questions you got.
From the moment I arrived at liberty Honda, the customer service was exceptional. All my questions were answered, the car was exactly what we wanted.
Very clean and welcoming environment to bring your car and sit and wait until your service is finished. They are always willing to add coupons to bring down your price. Workers are very nice and easy to get along with.
I just spoke with Tiffany.She is a service writer in Liberty Honda service department. She is extremely nice, very, very helpful in very accommodating. If anybody needs to get service done a car or truck.. Call Liberty Honda, I've been going there for years. And i've never ben disappointed.. Ask for Tiffany you won't be sorry... If anybody needs a car there's not a better place that I know of then Liberty Honda they have a great selection of new and used cars
I bought my last vehicle there and it's been wonderful. If ... Read More Google - Jul 17, 2026
Excellent service good explanation the advisor went the extra mile twice over with a smile and asked is there anything else we could do for you
She was very attentive and efficient. Everything went very smoothly. I highly recommend Liberty Agency and people like her working there.
great experience, low wait time
Chandler was great, however I don't understand why it took so long for the approval process for the tire replacement
The best service from Nelly Justiniano
I was very satisfied with the help and attention to the detail going for my second term of leasing my Honda CRV. Leo was amazing throughout the whole process. I would highly recommend!!
Liberty Honda did my car in a timely manner and I was dealt with a reasonable price that was with in my means.
Service advisor was helpful. The work was done as expected; both in time and quality. Waiting area is very nice.
Very knowledgeable service advisor. Thoroughly inspected the vehicle. Suggested service that would keep the 2022 CRV running in tip top shape.
I am not happy with the sales dept, but I am very happy with the service team. I purchased a car on 24 June and I still do it have my registration . I get not communication from the sales team unless I call to initiate the discussion. The inability to get my registration is troubling, but the lack of communication is is unacceptable. On the other hand the service dept is the best that I have ever worked with. They are professional, knowledgeable and very helpful. Now that I have had the vehicle for almost three weeks, I would like to ... Read More DealerRater - Jul 13, 2026
Liberty Honda always does an excellent job. People warn "Don't go to a dealer for repairs. They'll rob you blind." Not true at Liberty Honda. I will not trust anyone else with my car.
I sincerely thank Ms. Chloe Truglio for her consistent care and attention to both my Honda Pilot and me. During a recent emergency, she was able to accommodate me that evening and provided a loaner vehicle while my Pilot was being serviced. My heartfelt appreciation to her and the service mechanics for ensuring my car runs smoothly and remains safe.
3 time my car was there 3 times something went wrong called the manager never returned my phone call for damages caused by there technician
It’s always something with the Dealership. After bringing my car here over that past few years, I think it’s time to find another dealer !
Terrible I had to bring my car in twice and as I'm typing this it's dead on the side of the road. However Tiffany the advisor, her back up people and the service manager Dave were great to work with
Well designed, spacious, and clean waiting area. Highly skilled and caring technicians. Special thanks to service adviser Chloe for accurate estimate of wait time, clear description of unanticipated services needed and why, and excellent customer support.
She is amazing - knowledgeable, trustworthy, helpful, friendly, and trustworthy. We were from out of town and still treated us well
fast & easy. my experience was pleasant. fast and simple. she kept me informed the entire time. I would recommend people to this honda.
Had my vehicle in today for some recall work done. Service Advisor Chandler B. Was very helpful and assisted me with any and all questions I had. Definitely made the experience easy. Thank you Chandler!
I brought my car on for arm control repair and tire rotation. After the rotation I had problems with wobbly feel when veering right on curves particularly. I drove it for a week to see if the problem would resolve. It didn't. So I returned and was told there was an axle problem that was not detected in the test drive after the rotation. I had the work done, thus having two fairly large bills within a two week span.
Took my car in to get checked for a transmission issue. They were easy to work with given my schedule at the time. While my problem itself did not get fixed, it is well documented.
Everyone I've encountered has been friendly, helpful, and accommodating Udi helped me set up an appointment quickly when my AC didn't work and Chandler gave excellent customer service
5 even with the issues after purchase, everything was handled quickly and efficiently. Chloe addressed all my concerns
Tiffany is good to work with, the mechanics did what I asked for so overall, they did very well
Great I had a no nonsense salesman, which I appreciated. Even though I financed with my credit union the finance guy was very nice and explained everything. I had an issue with my headlight, they got me right in and are replacing the part. Overall a seemless experience
Great and quick experience purchasing a car with Liberty Honda. We mostly did everything through the phone since we were in need of a new car asap. Our salesman, Tim Leyden, was very responsive and helped answer any questions we had, he even brought our daughter some coloring pages to keep her occupied while we signed paperwork. Removed one star just because the car wasn't detailed inside as promised for pick up day.
Good service. I thought it took a little longer than expected but overall the service was good.
Car got a flat tire at 6am and had appt for 1230 to fix tire under warrantee we purchased from dealer.
Great customer service. Thank you Louis and Christian.
Parts manager tried to change me more than double the price for an axel assembly. When I researched the part online he then tried to tell me that it wasn’t an “Original Honda Part” even after confirming that part number matched perfectly. I had to push and ended up “making a deal” with him to charge me $800 for the part when the msrp on that part was about $730. The original quote they gave me was in the amount $1650 for the part alone. Add that to the labor and other service costs and taxes the total amount I owed was ... Read More DealerRater - Jul 6, 2026
Great customer service ,friendly and very welcoming environment. My advisor Svetlana was very helpful and friendly
It was awesome. Very good service. Thank you very much. First time there I'll be back.
Liberty Honda Continues To Be Completely Professional In Customer Care. I’m Very Satisfied With Liberty Honda Service.
Excellent experience. Everyone is efficient, professional, personable. Svetlana in particular is both knowledgeable and yet also very approachable.
Was using wrong key to try and start my car and texted me that I likely needed a new ignition. When I asked if she was sure the key wasn't the problem, she quoted me $189 for a 'diagnostic'. I said I would come down with the other key and try myself, and when I was on my way, I was notified that the key had been tagged incorrectly and they were now able to start my car and perform the oil change.
Liberty is excellent Great dealership and always happy with the service You are never concerned if they did a good job
Great service and great work. Prices are fair. I have purchased my Hondas from Liberty Honda and always have them service them.
Terrible. Did not do anything. They said they would do. The car was dropped off on a Wednesday to be picked up on a Friday. We went on Friday with no call. No follow up and they did not even start the car. I had to take it and not have the service done.
Always trust Honda dealership. I had to go back to get some items adjusted but overall good service
Nobody better! Chandler is the best, would always be happy to visit! Highly recommend to anyone!
Chloe was very professional upon arrival and was very informative and attentive! Would recommend! Thank you, Chloe!
Great communication and quick service. Didn’t try to get me to pay for extra services that weren’t needed. Will definitely use them again.
Great customer service advisor was friendly and kept me informed on repairs, great job guys
We love Liberty Honda and Mike Plummer and his service team Tiffany was great to work with and she did an amazing job.
Dealership and all it's Committee continue outstanding hospitality; service maintenance, and consideration... Thank You's I appreciate a dealership that feels like 2nd home. It's delightful to schedule a routine maintenance visit, and know your vehicle will be given a personal and professional evaluation for best performance... Thanks yous
Came in for tire rotation on my prologue. Chandler assisted me and gave me assurance that I would be on the road when I needed to be to go to work. Although he's not the service tech, he was good on his word.
1. This Dealer rater survey is terrible. Have attempted 3 times on phone app only to be shut out. 25 year customer and feel the last couple years service quality has decreased. In the past all of my ratings have always been 5 star. Present 2025 Pilot and has been disappointing as well. Most recently I had to replace the brake rotors at 32K. Told they over heated. I have not changed my driving habits so I am unsure how that could of happened due to driver error. Other issues wheel bearing, replacement and wheel alinement.
Reception was good and service is excellent The issue with my car was handled in a very professional way
Always easy to make appointments with Always clear on work needed and why Rate 5 always
The dealership gave me good information on the status of my car. They called me when my car was ready.
I have taken my car to Liberty Honda for servicing several times, and every visit has been a great experience thanks to Chandler Boutin. He consistently provides honest and practical advice, explains everything clearly, and makes the entire service process stress-free. Chandler is always professional, enthusiastic, and genuinely committed to helping customers. He keeps me informed with precise details and ensures everything is completed on time.
I highly recommend Chandler Boutin to anyone visiting Liberty Honda. His outstanding customer service is one of the reasons I keep coming back.
A big shout-out to Liberty Honda as well for their excellent ... Read More DealerRater - Jun 29, 2026
I had a great experience at Liberty Honda! Lucio provided outstanding customer service from start to finish. The no-haggle pricing made the entire process straightforward and stress-free, with no pressure or surprises. Overall, it was an excellent car-buying experience, and I highly recommend Liberty Honda—especially if you have the opportunity to work with Lucio!
Just takes a little long but it's worth it Good experience this time around u guys are getting better much improved
They are really quick with setting appointments date and well at keeping my updated On my vehicle while it's in the shop
The service advisor was very helpful she went the extra mile twice over with a smile and still ask is there any thing else I can do
They did exactly what I requested and I was done in an hour. Much quicker than usual. The service tech Chloe is great!!
Quick to get an appointment. Quick to respond to my text messages. All around a great experience. I will definitely go back to the hartford location from now on.
Super easy, really made it less stressful - car looks better than expected They did a great job and I would recommend.
I love coming there! Everyone is always so helpful. My car stays in the best condition.
The experience was horrible, and when I asked for a manager to call me, twice, no one ever did. Terrible experience, terrible customer service, untrustworthy.
Tiffany was very professional and she kept me up to date on what was going on with my car. Sh was responsive to my concerns and questions.
Awesome customer service. Nelly has been very helpful and responded to my questions about my vehicle with understanding
Never a problem. I've bought 4 Hondas from Liberty. I recomnend Liberty Honda to all my friends.