Customer Testimonials
Always a good experience, always helpful with getting coupons for service Always pleasant and helpful
No pressure l can assure you. We didn't have any problem got a good for my trade
Great service. Video inspection is most helpful. Thorough inspection. Great staff. Prices for some items are a little steep, however - $85 for a $12 cabin filter replacement that takes zero additional effort after the old one is inspected.
Chloe is always professional, friendly and very informative Always Very flexible, most of the time very timely and communication is always there
Efficiently too vehicle a coordinated shuttle. Always advises what the next services will be needed.
I recently visited Honda Liberty and was assisted by Nelly. She provided exceptional service with kindness, professionalism, and genuine enthusiasm. Her positive attitude and dedication made me feel truly valued. Nelly is a real asset to Honda Liberty, and I sincerely wish her continued success with the company. Thank you, Nelly, for your excellent service. Keep up the wonderful work.
My experience with Liberty Honda was good. and I would recommend them to friends and family
Service was fast which I needed that day My expectations were exceeded I left happy
Svetlana Reish and Chloe Truglio go above and beyond for Liberty Honda!
Wheel lock key broke and Liberty removed so I can get the wheels off, took 30 mins while I waited, fast and easy, good experience, I always use liberty Honda for my car.
Liberty Honda keeps our several vehicles running well and for a long time. Great value cars with great service.
I was extremely happy with the experience from start to finish. I'm very impressed with liberty honda. My wife abd I purchased several vehicles from Liberty Honda and will continue to do so. The sales team is also excellent to Deal with. Thanks to Leo and the support staff for a memorable experience.
This review it's for Dave ( parts manager) and Mike Plumber ( general manager).... If you're shopping for a honda, you have to go down to liberty Honda seventy one west service road Hartford... Just as important, if you have a honda now and you need parts, and I always recommend if you have a honda...get factory parts, they are the best... Dave runs an incredible department. They're very helpful.
They have almost every part, and if they don't have it, they will order it real quick And get it to you. And there's no hassles ... Read More Google - Nov 2, 2026
The service was done at a fair price and in a short time
Very happy with the service. The person who helped me (can't remember her name) was professional and helpful
Service was fine and timely!
Chandler was very helpful…answered all of my questions and was friendly/personable.
Leo was amazing! Polite, knowledgeable , easy to talk to. The reason I gave it a four as opposed to five is the finance lady, she is impolite, condescending and dismissive.
Was in for repair under extended third party warranty that we bought when we bought the car from Liberty. Communication with service advisor was - to me - quite complicated about how much was going to be covered and why / why not. I ended up calling the warranty company myself to better understand what was actually going on. In the end, Liberty charged me more than I expected since the service was covered, and I was to pay only 100 deductible. I think I had to pay an extra 250 or so. Liberty said Honda claimed the repair takes more time than ... Read More Google - Oct 29, 2026
It was very disappointing and frustrating experience with Liberty Honda for 18000 mile scheduled maintenance service. I have to wait very long for pickup and drop offs, I was told car is washed while it was not washed and when I reported that I had to wait again for that quite long. I was over charged for service and told that this was mistake and I will get refund in 48 hours. It has been more that a week and after several follow ups, still didn’t get refund. Agent assigned to me really does not care about any customer service.
Chloe is always courteous and knowledgeable. She is an asset to your team. I waited for my repair to be completed and it was very timely.
Always professional and honest I am always informed of what is going on with my car as well as any future issues that may arise
I have faith in the service and work provided.. pricey for a brake job but I prefer dealership quality.. job took a little longer and the bill i received was confusing but was happy to receive 10%coupon for work that my advisor helped with. All jn all..good experience and car drives great.
Chloe is the best she make sure everything is taken care of even when I just come in for an oil change and always with a beautiful smile on her face. Give her a raise.
Excellent service from start to finish. Sales team and then finance team are patient, professional and get the deal done putting the customer first.
I had to bring in my car for a recall. They had a loaner for me and completed the work the next day.
Easy to set up an appointment. I did mine online. Always courteous and friendly upon arrival and the final process.
Reliable Convenient Economical Service Center
Chandler was very patience, understanding and was able to get my car repaired in a reasonable time.
I love it service was great & fast & I got a appointment so fast love it
I got my first car back in 2017, and the service team at this location used to be amazing. It’s now 2026, and I’ve been getting my oil changes done at Liberty for years. Unfortunately, the service department has really gone downhill. They don’t answer calls, appointments are constantly being canceled, and you’re told one thing only to be given a completely different explanation later. I’m not sure what happened to the professionalism and customer service on the service side, but it’s extremely disappointing as a longtime customer. The sales department is great, but the service ... Read More Google - Oct 19, 2026
The service is great but the repair prices are high compared to other auto repair places like pep boys, Midas, and Firestone
Very pleased with all of my visits. We brought a new car with Obe and he was wonderful. My car had some minor issues and Chandlier was a huge help. Great customer service. Everyone took good care of me as a customer. I recommend this specific dealer over any other in the surrounding areas or surrounding states.
The service to vehicle was timely and I was kept well informed . Very satisfied with the service I received.
Best experience in a Honda or Toyota service department in 15 years.
I called the day before left a message and she called me back got me in asap and fixed my issue thank you amazing customer service and support
Concerns were addressed and taken care of timely. Chloe was very informative on the process and kept me posted
Excellent service Everyone was nice and did a great job working on my car. Wonderful
The car was not ready when I was told it would be, I was convinced to leave it overnight to be finished first thing in the morning by being told that they would pick me up since I didn’t have a ride that morning, the next day when I hadn’t yet been picked up at the time they said I called and was told that they don’t come to my town, then after finding a ride to go pick up my car I was told that they didn’t even take care of the recall and I ... Read More Google - Oct 8, 2026
Full review is in the attached screenshots because my experience with Liberty Honda requires more characters than Google allows ☺️ If you value professionalism, customer authorization, communication, accountability, competence, and receiving your vehicle back in the same condition you left it, I STRONGLY recommend reading before booking a service appointment at Liberty Honda.
Professional efficient and friendly. Love Frank is very knowledgeable and carefully pointed out everything about the work
Excellent service I would recommend people to go there to get their vehicle fixed goo job
Great place.
It gives me no pleasure to write this bad review. I bought a new car here in 2007 and have had many positive experiences over the years, but the last two visits completely changed my mind. Most recently took the car in for an oil change and inspection. Not only was it a long wait and the video of the inspection was not ready until after I left - but they missed numerous issues that occurred very soon after - a cracked alternator (they instead replaced a relatively new battery, and connected it so badly I had to get that fixed ... Read More Google - Oct 6, 2026
The service that I received at Liberty Honda was outstanding, the service manager Svetlana was fantastic, she explained everything to me and the cost for repairs ahead of time, thank you too everyone involved.
Our dealer service was amazing experience, since when we arrived, in the process send us the information that you are doing and at final as the same customer service!!! Thank you. We really appreciate it…
They were clear and explained all all details and charges. Loved the ride service. Will recommend.
Attentive and thorough. The technicians know my car's history, patiently review the work that needs to be done, and explained the work that was done.
I called in yesterday with a tire concern with my CRV. Tiffany E set up an appt for the next day and the problem was resolved. Very professional.
The workers are polite, professional,patient with you and are very knowledgeable as it relates to their job. I have no problem choosing Liberty Honda when it comes to getting the job done.
Excellent service and respectful customer service ?? I appreciate the time the staff took to made a video of my car and detailed explanations of what needs to be done
I appreciate the attention to detail regarding my concerns and vehicle’s needs very much.
Very disappointed to learn I needed new rotors as I wasn’t told they were approaching end of life at last and recent service. They now must be replaced at far higher cost.
Chandler is really good at his job. Very nice to talk to, and he makes sure you are comfortable with whatever repairs you are making. He is upfront and transparent when talking about the cost for the repairs. He lets you know what they recommend getting done, but he's not pushy if you refuse a recommendation. Seems like an all around good, honest man. No he didn't pay me to say that...I just like to point out great service when I see it. Give the man a pat on the back or a raise...or both! He ... Read More DealerRater - Sep 26, 2026
Chandler is really good at his job. Very nice to talk to, and he makes sure you are comfortable with whatever repairs you are making. He is upfront and transparent when talking about the cost for the repairs. He lets you know what they recommend getting done, but he's not pushy if you refuse a recommendation. Seems like an all around good, honest man. No he didn't pay me to say that...I just like to point out great service when I see it. Give the man a pat on the back or a raise...or both! He ... Read More DealerRater - Sep 26, 2026
I wasn't happy with the service they didn't tell what was wrong with it they said I had a leak but didn't tell were they drove my car to some were my car was almost on E for gas they should of explained were they were taking my car won't be back.
Very kind and informative. Felt like I was being looked out and appreciated having them check my car overlay
If you leave a message they get the message but never call back. Ridiculous wait times. Rude staff. They book a million cars a day and just keep your car for days and days saying they’ll call you in a few days with an update… it took me forever to get an appointment in the first place, and then when I finally did they told me they needed to keep my car expecting me to be ok with that or to reschedule. Luckily I did get a loaner but they need to work on communication and stop scheduling so ... Read More Google - Sep 25, 2026
Superior service. Friendly attitude. Prompt and professional! 🙂 This is why I always recommend liberty Honda to my friends and associates!
Chloe was courteous and very knowledgeable. She explained the recommended services and was able to answer my questions.
I consistently receive quality service. The service reps operate in a courteous and professional manner.
It was good She was an excellent advisor and friendly face She is good at craft
I would not recommend this dealership at all for repairs or service.
I initially brought my car here after getting into a car accident because GEICO recommended the facility for a damage appraisal. I was told that I would be kept informed every step of the way. Unfortunately, that was not my experience.
I had to repeatedly follow up with the repair team and manager just to get basic updates. I eventually found out that my car had been completely disassembled, even after I had decided to cancel the insurance claim and did not want to proceed with the repairs.
... Read More Google - Sep 18, 2026
Nelly Justino is amazing totally love her working with her, she’s professional and sweet
Competent, pleasant, and a good location. Keep up the good work. Thank you very much.
Making the appointment was hassle-free and I was able to wait for my car while they fixed it- GREAT experience!
My experience was very good because both the salesperson and the finance specialist spoke to me in Spanish. They explained and showed me the advantages of the car I wanted.
Over the last 20 years I have bought 6 Hondas from Liberty Honda (and a seventh car from their sister dealership Liberty Mazda) and have always had all the service for all 6 Hondas done at this dealership. I was asked to write this review after recently reluctantly bringing my 2024 CR-V in to Liberty Honda for an oil change and brake fluid, but I declined the tire rotation.
Why did I decline the tire rotation? My previous service visit had ended in a near-disaster. I had brought my 2016 CR-V in for an oil change and tire rotation. However, the technician didn’t properly ... Read More DealerRater - Sep 7, 2026
Chandler was nice. But communication was poor and the face that I had an appointment on Tuesday but they didn't work on my car until Friday wasn't great.
Service 5 stars! HOWEVER I sent an email about bugs in my car once I picked it up last week and no response!
My experience was not good at this time...I got changed for a tire rotation and they never did ut...cause I marked my tires also I had my SUV DETAILS THAT SAME DAY...I TOLD THE PERSON NOT TO WASH MY SUV...AND THEY DID..THE GUY THAT BRING THE CAR TO THE FRONT HAD THE BIGGEST SMERK ON HIS FACE....I DO DISSAPOINTED...CAN'T WAIT FOR MY LEASE TO FINNISH I WILL NEVER RETURN TO HONDA
Great service the process was super quick and in depth chandler was awesome and super helpful