Over the last 20 years I have bought 6 Hondas from Liberty Honda (and a seventh car from their sister dealership Liberty Mazda) and have always had all the service for all 6 Hondas done at this dealership. I was asked to write this review after recently reluctantly bringing my 2024 CR-V in to Liberty Honda for an oil change and brake fluid, but I declined the tire rotation. Why did I decline the tire rotation? My previous service visit had ended in a near-disaster. I had brought my 2016 CR-V in for an oil change and tire rotation. However, the technician didn’t properly tighten the lug nuts on all of the wheels. My son drove the car home on the highway, then the next morning one of the tires fell off the car while he was driving to work. Luckily he was only driving 15 miles an hour and didn’t hit anything or hurt anyone, but if that tire had fallen off while driving 55 MPH on the highway, my son could have been killed. I had the car towed to the nearest Honda dealership (which was not Liberty Honda). They repaired the car but Liberty initially balked at paying the $2,000 cost of the repair. I had to beg to get Liberty to finally pay and I should not have had to do so. I am now afraid to have my tires rotated at Liberty Honda. I was also reluctant to revisit Liberty’s service dept. because the service appointment before that (with my 2014 Odyssey) also did not go well. My Odyssey had stalled on the road so I had it towed to Liberty House. They diagnosed it and did approx. $600 in repairs. I drove the car home (around 5 miles) and the car stalled right in front of my house. Luckily I didn’t cause an accident but I had to have the car towed back to Liberty Honda for further repairs. They clearly had not properly diagnosed or repaired the car the first time. I then had to pay more money out of my pocket to fix the Odyssey a second time. I’m willing to understand one poor service experience but two experiences back-to-back make me question what is going on. Why has the quality of their service dropped so suddenly? Do they no longer employ trained mechanics? Do they no longer care about their customers, even a loyal customer like me who has spent over $200,000 in purchases and repairs over the last two decades? Sadly,I may have to switch to a different Honda dealership to service my cars. PS I have continued to receive good service from Chloe Truglio, my complaint is with the irresponsible mechanics and uncaring service management. Review submitted by Gerald Murphy, [email protected]

Chandler was nice. But communication was poor and the face that I had an appointment on Tuesday but they didn't work on my car until Friday wasn't great.

We had a good experience at this dealership. Sales rep Colin was very professional, friendly and helpful.

I had another good professional experience at Honda liberty

I recently had the pleasure of working with Chandler, and I can confidently say that his service was exceptional. From the moment he attended to my case, it was clear that he genuinely cared about my concerns. My car had been sent for an assessment, and he took the time to thoroughly explain the diagnosis to me, ensuring I understood every detail. Once the diagnosis was complete, I received a comprehensive report, and Chandler followed up with a phone call to discuss the findings. His excellent time management skills truly stood out; he was able to order the necessary parts before the end of the week, which was a pleasant surprise. I got my car back much sooner than expected, and the repairs were minimal. Chandler’s genuine attention to detail and ability to listen to customer needs reflect his extraordinary work ethic. His honesty and dedication make him a tremendous asset to the organization. Highly recommend his services!

The representatives from the service and sales location are professional, responsive, and communicative; throughout the entirety of my interactions with different individuals from various departments, I found the conversations to be pleasant and straightforward, which can be relatively uncommon within the automotive sales industry - especially so at dealerships! However, this Honda location appears to know the value of honesty, trust, and customer satisfaction when providing services to clients and visitors alike. I highly recommend this location for new or used vehicle purchases, and I highly advise anyone searching the market for an extended warranty to inquire within the sales department here, as they offer the best prices around. Thank you to the entire team, for everything.